Refund & Return Policy
Refund policy
We have a 7 day return policy, which means you have 7 days after receiving your item sto request a refund or return the items purchased.
To be eligible for a return, your item must be in the same condition that you received it.
Request a return or refund
- Send an email to info@vulcania.co.za with full explanation of reason for return and refund.
- The return must be arranged by the client.
- We will inspect material for signs of wear or use, product packaging and if a handling fee is applicable
- If Vulcania Reinforcing has no disputes, the customer will be refunded via the same channel as originally paid as outlined below
Damaged / Defective & Incorrect Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the incorrect item. We will immediately evaluate the issue and take action to make it right for you. Any costs arising from receiving damaged, defective or incorrect items will be for Vulcania Reinforcing’s’ expense and no cost to you.
Exceptions / Non-returnable items
Unfortunately, we do not accept refunds or exchanges on processed items that have been cut/bent or cut to size.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved, this is normally done within 2 days of receiving items back and inspecting them.
Method of Refund
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Return fees
If an item was damaged, defective or incorrect upon receiving it, Vulcania Reinforcing will cover all expenses to collect items, no cost to you.
Change of mind
Please choose carefully before placing your order, Vulcania Reinforcing does not provide refunds or exchange for change of mind.
If you have any questions regarding our refund/exchange policy contact us
- Email at info@vulcania.co.za
- Phone +27 11 817 1402
- Online form by vising our contact us page